Marks & Spencer
Major British multinational department store company
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| May 2025 | M&S prepared to make a claim under its cyber insurance policy with Allianz and Beazley plc, potentially covering losses up to £100m from the cyber incident, including data protection breaches and lost online sales. |
| April 25 2025 | Marks & Spencer paused all online orders in response to the ongoing cyber incident. |
| April 23 2025 | Stuart Machin issued a public statement confirming Marks & Spencer was experiencing a cyber incident, affecting contactless payments and click and collect orders during Easter weekend. |
| January 2025 | M&S renewed its partnership with Retail Insight to tackle food waste through AI-powered solutions, reinforcing its commitment to sustainability. |
| 2024 | The Cheltenham home store was closed, marking the end of its operational period. |
| 2024 | The company set a strategic goal to reduce its UK locations to 180 full-line and 420 food stores, acknowledging the higher operational costs of legacy stores. |
| December 2024 | M&S expanded its partnership with First Insight to accelerate its digital transformation using AI-driven insights, further evolving from a traditional retailer into a data-led, customer-centric organisation. |
| December 2024 | Gove's successor Angela Rayner approved the store's demolition, citing regeneration and economic benefits. |
| September 2024 | Undercover footage revealed workers mistreating cows at an RSPCA Assured farm supplying milk to M&S, including striking cows with poles, kicking them, and jabbing a cow with a screwdriver. M&S immediately suspended the farm from their supply chain, and the RSPCA also suspended the farm. |
| June 28 2024 | M&S announced a new clothing repair and alteration service in partnership with Sojo company. |
| May 2024 | Animal welfare activists released footage from intensive RSPCA Assured farms showing sick, dying, and dead hens. M&S suspended one of the farms supplying meat to their stores. |
| April 2024 | The Guardian obtained footage of pigs from RSPCA Assured farms being hit in the face by workers before entering a gas chamber, prompting an RSPCA investigation. |
| March 1 2024 | A High Court judge quashed Gove's previous decision blocking the store's demolition. |
| February 2024 | M&S reported it would not pay the final £191 million instalment to Ocado after performance targets were not met in 2023. |
| February 2024 | The proposed redevelopment of the Marks & Spencer store near Marble Arch was successfully appealed. |
| November 2023 | The High Court allowed M&S to proceed with a judicial review of Gove's decision. |
| July 2023 | Michael Gove rejected M&S's plans to demolish and redevelop the Oxford Street store, citing heritage, design, and carbon impact concerns. |
| July 2022 | Secret cameras captured animal welfare violations at a North Yorkshire dairy farm supplying milk and cheese to M&S, revealing lame animals unable to reach water and workers killing goats deemed 'of no value'. |
| April 2022 | A proposed redevelopment of the Marks & Spencer store near Marble Arch on Oxford Street in London was blocked. |
| 2021 | St Michael returned to a limited extent as an emblem on clothing. |
| December 2021 | M&S partnered with Israeli startup Namogoo to enhance the online shopping experience and prevent unauthorised online ads on its website. |
| November 2021 | Westminster City Council approved the Marble Arch store redevelopment plans, despite protests from heritage groups. |
| September 2021 | Half of M&S's French stores were closed due to Brexit-related supply chain issues. |
| September 2021 | Marks & Spencer confirmed the closure of 11 stores in France and ended its partnership with SFH due to difficulties serving fresh and chilled products after Brexit, while maintaining nine smaller stores near major travel hubs. |
| May 2021 | M&S announced plans to close an additional 30 shops over the next 10 years as part of its turnaround strategy. |
| March 2021 | M&S announced plans to redevelop its largest Marble Arch store on Oxford Street, London, into a 10-storey building with reduced retail space. |
| 2020 | M&S began directing customers to Ocado's website for food and selected clothing item orders. |
| 2020 | The company cut 7,000 jobs due to the economic impact of the COVID-19 pandemic. |
| March 28 2020 | During the financial year ending 28 March 2020, M&S experienced a significant drop in net profit, reporting only £27.4 million compared to previous years, likely reflecting economic challenges. |
| 2019 | M&S acquired a 50% stake in Ocado Retail Ltd for up to £750 million, replacing Waitrose as Ocado's retail partner. |
| January 15 2019 | The company identified the next wave of 17 stores to be closed. |
| 2018 | Octopus Energy replaced SSE as the energy partner for M&S Energy, marking a significant change in the company's energy supply partnership. |
| 2018 | Marks & Spencer introduced a hijab in its school uniforms section for girls as young as three, which faced customer backlash and boycott. |
| September 27 2018 | Holly Willoughby became the company's brand ambassador, launching her 'Must Have' collection, but the company failed to order sufficient stock, disappointing many customers. |
| June 2018 | Marks & Spencer announced a strategic partnership with Microsoft to explore the integration of artificial intelligence (AI) technologies into its customer experience, stores, and wider operations. |
| June 2018 | The White Collection was discontinued by mid-2018. |
| May 23 2018 | M&S managers confirmed plans to close 14 more shops and put another 86 stores under investigation due to falling sales and reduced customer footfall. |
| May 22 2018 | M&S announced a 'radical' plan to close over 100 stores by 2022, signaling a significant restructuring strategy. |
| January 2018 | Marks & Spencer sold its stores in Hong Kong and Macau to Al-Futtaim Group, a Dubai-based long-term franchise partner. |
| January 31 2018 | M&S announced the closure of fourteen stores, to be implemented in April 2018, with eight additional stores earmarked for potential closure pending consultation. |
| 2017 | Marks & Spencer discontinued the 'Best of British' range and introduced several new seasonal collections including Autumn 17 Preview, Flattering Sleeves, The Holiday Shop, Occasionwear, Online Exclusives, Wedding Outfit Inspiration, The White Collection, Wedding Shop, and Altum collection. |
| 2017 | M&S introduced a new line called M&S Collection, focusing on 'elevated' female everyday essentials. |
| 2017 | M&S began trials of online food deliveries, marking their initial entry into digital grocery services. |
| November 2017 | Several smaller Marks & Spencer stores were identified for closure. |
| January 7 2016 | Announcement made that Marc Bolland would step down as CEO on 2 April 2016, to be replaced by Steve Rowe. |
| 2015 | M&S began identifying around 30 stores for closure as part of a business restructuring. |
| May 2014 | Marks & Spencer revised its plan to open 100 stores in India by 2016. |
| December 2013 | M&S announced a policy allowing Muslim checkout staff to refuse selling pork products or alcohol, which prompted significant customer backlash and a subsequent company apology. |
| November 2013 | Bill Adderley, founder of Dunelm Group, was revealed to have built a £250 million stake in M&S over the past 18 months. |
| November 11 2013 | Marks & Spencer announced plans to open about 80 stores in India by 2016, partnering with Reliance Retail, and opened a flagship store in Bandra, Mumbai. |
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